Terms and Conditions
Terms and Conditions
These Terms and Conditions (the "Terms") govern the use of the website and the sale of products by Alfie Walker ("we", "us", or "our"), a company registered in The Netherlands with registered number 93443838. By placing an order or using our services, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase.
1. Definitions
1.1 "Buyer": Any individual or business who purchases products from Alfie Walker.
1.2 "Products": Shoes, accessories, and any other items offered for sale by Alfie Walker.
1.3 "Website": The online store and services operated by Alfie Walker at www.alfiewalker.eu
2. Sale Agreement
2.1 Order Acceptance: All orders placed through the Website are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including, without limitation, in the event of pricing errors or product unavailability.
2.2 Contract Formation: A contract is formed between us and you when we accept your order by sending a confirmation email.
3. Pricing and Payment
3.1 Pricing: All prices on the Website are listed in € and are inclusive of applicable VAT unless otherwise stated. For customers outside the EU, additional import duties and taxes may apply.
3.2 Payment Methods: We accept payment by major credit cards, debit cards, and other methods specified on the Website. Payment must be made at the time of order.
3.3 Currency: Prices on the Website are in €. If you are shopping from a country with a different currency, the exchange rate may apply at checkout.
4. Shipping and Delivery
4.1 Delivery Area: We currently ship to all European countries. If you wish to ship to a country outside of Europe, please contact us for further details.
4.2 Shipping Costs: Shipping costs are calculated at checkout and depend on the delivery destination and size of the order.
4.3 Delivery Times: We aim to deliver products within 2-7 working days. However, delivery times may vary based on the destination and product availability. Delivery is deemed to have occurred when the product is delivered to the address provided.
4.4 Customs and Import Duties: For orders shipped outside the EU, the recipient is responsible for any customs duties, taxes, or import fees applicable to their country.
5. Right of Withdrawal and Returns
5.1 Right of Withdrawal: In accordance with EU consumer protection law, you have the right to withdraw from the contract within 14 days after receiving your product, without giving any reason.
5.2 Return Process: To exercise the right of withdrawal, you must inform us of your decision to return the product by contacting our customer service at info@alfiewalker.nl. You may use the model withdrawal form provided on the Website, but it is not mandatory.
5.3 Return Conditions: Products must be returned in their original condition, unused, and with all original packaging and tags attached. Shoes should not have been worn outside.
5.4 Refunds: After receiving and inspecting the returned product, we will issue a full refund, including the cost of standard delivery. The cost of returning the product is your responsibility, unless the product is faulty or incorrectly supplied.
5.5 Exemptions: The right of withdrawal does not apply to products that are customized, personalized, or sealed for hygiene reasons, once opened.
6. Warranty and Faulty Products
6.1 Statutory Warranty: We provide a two-year warranty on all products, as required by EU law, covering faults that arise from manufacturing defects. This does not cover damages caused by normal wear and tear, misuse, or accidents.
6.2 Claims for Faulty Products: If your product is faulty, please contact us at info@alfiewalker.nl to arrange for a return. We will repair, replace, or refund the faulty product as appropriate.
7. Intellectual Property
7.1 Ownership of Content: All content on the Website, including images, text, logos, and trademarks, is the intellectual property of Alfie Walker and is protected by copyright and trademark laws.
7.2 License: You may view and print content from the Website for personal, non-commercial use only. Any reproduction or distribution of content without prior written permission is prohibited.
8. Data Protection
8.1 Privacy Policy: We are committed to protecting your privacy and handling your personal data in accordance with the EU General Data Protection Regulation (GDPR). For more information, please read our [Privacy Policy].
8.2 Use of Personal Data: We collect and process your personal data to fulfill your orders, process payments, and provide customer support. We do not share your data with third parties, except where necessary for processing payments or fulfilling orders.
9. Limitation of Liability
9.1 Product Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products, except in the case of gross negligence or intentional misconduct.
9.2 Force Majeure: We are not liable for any delays or failure to perform due to circumstances beyond our control, including natural disasters, strikes, or transportation disruptions.
10. Governing Law and Jurisdiction
10.1 Applicable Law: These Terms shall be governed by and construed in accordance with the laws ofThe Netherlands.
10.2 Dispute Resolution: If a dispute arises, you may choose to resolve it via alternative dispute resolution methods such as mediation or arbitration. However, consumers have the right to bring a legal claim in their local court.
10.3 EU Online Dispute Resolution: If you are a consumer residing in the EU, you can use the EU's online dispute resolution platform to resolve disputes with us.
11. Miscellaneous
11.1 Changes to Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on the Website, and the updated Terms will apply to all orders placed after the date of the update.
11.2 Severability: If any part of these Terms is deemed invalid or unenforceable, the rest of the Terms will remain in full force and effect.